CCTV Operator Training

Course Overview

Our SIA-approved Level 2 Award for CCTV Operators (Public Space Surveillance) in the Private Security Industry course provides a comprehensive package of skills, delivered to provide a number of challenging and realistic scenarios.
This qualification is designed for learners wishing to apply for a licence from the Security Industry Authority (SIA) to work as a CCTV operator and is based on the relevant SIA specification for learning and qualifications.
Topics include the main characteristics of the Private Security Industry, the importance of safe working practices, drug-misuse legislation, the purpose of CCTV systems, surveillance techniques, and producing evidential documentation. As specialist trainers, we understand that empowering learners in realistic environments and allowing them to experience certain situations first-hand will help them get the most out of the training experience. It is for that reason that we recommend this training to be delivered at our client's site in the learners' natural environment using their own CCTV system where possible.

Course Syllabus

The course is separated into two Units:
Unit 1: Principles of working in the private security industry
  • Know the main characteristics and purposes of the private security industry
  • Understand legislation as it applies to a security operative
  • Understand arrest procedures relevant to security operatives
  • Understand the importance of safe working practices
  • Understand fire procedures in the workplace
  • Understand emergencies and the importance of emergency procedures
  • Understand how to communicate effectively as a security operative
  • Understand recordkeeping relevant to the role of the security operative
  • Understand terror threats and the role of the security operative in the event of a threat
  • Understand how to keep vulnerable people safe
  • Understand good practice for post-incident management
Unit 2: Principles and Practices of Working as a CCTV Operator in the Private Security Industry
  • Understand the purpose of a surveillance (CCTV) systems and the roles and responsibilities of control room team and other stakeholders
  • Understand the different types of legislation and how they impact on Public Space Surveillance (CCTV) operations
  • Understand the importance of operational procedures in public space surveillance (CCTV) operations
  • Understand how public space surveillance (CCTV) systems equipment operates
  • Understand Surveillance techniques
  • Understand different types of incidents and how to respond to them
  • Understand health and safety in the CCTV environment
  • Demonstrate operational use of CCTV equipment
  • Produce evidential documentation

Course Details


This is a 4 day course, held at the clients CCTV Control Rooms. Class size: up to 12 delegates Please note that an SIA licence is required following successful completion of the training to work as a CCTV Operator.

Course Fees Include

  • The Level 2 Award for working as a CCTV Operator (Public Space Surveillance) within the Private Security Industry course includes:
  • 4 days of onsite training from our experienced trainers
  • All training aids, including manuals
  • Examinations
  • Awarding Body certification

Book this course

To book this course please contact us to discuss.
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