Conflict Management Training

Course Overview

Our Level 2 Award in Conflict Management (RQF) has been designed to provide conflict management skills to anyone working in a customer-facing role, who deals with service users or the public in general. Give staff the skills to resolve conflict effectively and respectfully. Not all customer-facing roles are the same, and sometimes dealing with the public can have its challenges, particularly when handling issues and complaints.
It is applicable to a wide range of sectors and can be taken by anyone requiring a better understanding of how to prevent conflict from arising, or who would like to feel more confident in being able to deal with challenging situations.

Course Syllabus

We tailor the delivery of each course to the needs and demands of your particular organisation so that you can protect yourself, your staff, service users, visitors, and your organisation for operational effectiveness.
Following the completion of this training the learner will know how to:
  • Communicate to solve problems and reduce the potential for conflict
  • Identify the factors that influence human responses in conflict situations
  • Assess and reduce risks in conflict situations
  • Communicate effectively and de-escalate conflict in emotive situations
  • Use good practice after conflict situations

Course Details


The training will take a full day to complete in person. Class size: up to 12 delegates

Course Fees Include

  • The Level 2 Award in Conflict Management course includes:
  • 1 day of onsite training from our experienced trainers
  • All training aids, including handouts
  • Examination
  • Awarding Body certification

Book this course

To book this course please contact us to discuss.
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